Tau2 Retail
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About
TAU2-retail is the retail component of the τ²-Bench framework, evaluating conversational agents in e-commerce and retail customer service environments. This comprehensive benchmark tests AI agents' capabilities in handling product queries, order processing, customer support interactions, and retail-specific policies within a structured dual-control evaluation environment that mirrors real-world retail customer service scenarios.
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Evaluation Stats
Total Models9
Organizations3
Verified Results0
Self-Reported9
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Benchmark Details
Max Score1
Language
en
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Performance Overview
Score distribution and top performers
Score Distribution
9 models
Top Score
81.1%
Average Score
70.5%
High Performers (80%+)
2Top Organizations
#1OpenAI
3 models
74.9%
#2Moonshot AI
2 models
70.6%
#3Alibaba Cloud / Qwen Team
4 models
67.1%
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Leaderboard
9 models ranked by performance on Tau2 Retail
| License | Links | ||||
|---|---|---|---|---|---|
| Aug 7, 2025 | Proprietary | 81.1% | |||
| Apr 16, 2025 | Proprietary | 80.2% | |||
| Jul 25, 2025 | Apache 2.0 | 71.9% | |||
| Jul 22, 2025 | Apache 2.0 | 71.3% | |||
| Jul 11, 2025 | MIT | 70.6% | |||
| Sep 5, 2025 | MIT | 70.6% | |||
| Sep 10, 2025 | Apache 2.0 | 67.8% | |||
| Aug 6, 2024 | Proprietary | 63.4% | |||
| Sep 10, 2025 | Apache 2.0 | 57.3% |
